Watch: Joshua Albanese on how to remove bad Google reviews
In this short, Joshua Albanese, founder of The Reputation.org, answers "How to remove bad Google reviews": only reviews that break a Google rule come down, and you get one appeal. Delivered with AI-assisted narration. Every answer is written and verified by our reputation team.
Read the full guide: 7 reasons Google won't remove a review (and what to do) →
Video Transcript
Business owner: How to remove bad Google reviews. Mine's from a real customer.
Joshua: Only if it breaks a Google rule. Report it yourself, or have a removal team build the case for you. Our removal guide says Google protects genuine feedback, even the harsh kind. Ask one question first. Does it break a rule, or just feel unfair? That's the easy part. Three things decide if it actually comes down, and then there's the shortcut.
Business owner: Three things. Go.
Joshua: One. Real doesn't end it. A real customer's review can still break a rule. You have to name the exact one. Two. Proof. Booking records, screenshots, anything Google can't see on the screen, gathered before the trail goes cold.
Business owner: I run a restaurant. When do I do that?
Joshua: Three. One appeal. If Google says no, you get a single appeal, and it doesn't explain its decisions. That's why TheReputation.org exists. We do this every day. We know which policy fits, build the evidence, and work the appeal for you. On the review cases we take on, nearly 90% come down.
Business owner: So I don't have to do all that.
Joshua: If you have a bad review, comment "REMOVAL." We'll tell you straight whether it can come down, and handle it for you.