Terms of Service

Last updated: March 31, 2026

Welcome to TheReputation.org, a brand of Aurawave Inc. ("The Reputation," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, services, and any related content. By accessing or using our services, you agree to be bound by these Terms.

1. Services Overview

The Reputation provides online reputation management services, including but not limited to Google review removal, review analysis, brand trust engineering, and related consulting services. Our services are designed to help businesses identify and dispute online reviews that violate platform content policies.

We do not guarantee the removal of any specific review. Review removal is subject to the policies and decisions of third-party platforms, including Google. Our "no removal, no fee" model means you are only charged for reviews that are successfully removed from the platform.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or the business entity you represent. By using our services, you represent and warrant that you meet these requirements.

3. Account and Information

When you submit information through our website or engage our services, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account.

4. Service Engagement and Payment

• Free Analysis: Our initial review analysis is provided at no cost and without obligation.
• Performance-Based Pricing: For review removal services, fees are charged only upon successful removal of a review from the applicable platform. Specific pricing will be provided in a written proposal or service agreement prior to commencement of work.
• Additional Services: Ongoing reputation management, brand trust engineering, and other services may be subject to separate agreements with recurring fees as outlined in your service agreement.
• Payment Terms: Unless otherwise stated in your service agreement, payment is due within 30 days of invoice. Late payments may be subject to interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.

5. No Guarantee of Results

While we apply our expertise and proven processes to achieve the best possible outcomes, we cannot guarantee the removal of any specific review, rating improvement, or business outcome. Review removal decisions are ultimately made by the applicable platform (e.g., Google). We do not control these platforms and are not responsible for their decisions.

6. Client Responsibilities

You agree to:

• Provide truthful and accurate information about your business and the reviews in question
• Not request the removal of legitimate, truthful customer reviews
• Cooperate with our team by providing necessary documentation and access as reasonably required
• Comply with all applicable laws and platform terms of service

7. Communications and SMS/Text Messaging Consent

By providing your phone number and checking the consent box on any form on our website, you expressly consent to receive phone calls and SMS/MMS text messages from The Reputation.org, a brand of Aurawave Inc., at the phone number you provided. These communications may include:

• Appointment confirmations and scheduling messages
• Follow-up communications regarding your inquiry or service engagement
• Service status updates and notifications
• Occasional promotional messages about our reputation management services

Message Frequency: Message frequency varies based on your engagement and service status.

Costs: Message and data rates may apply. Contact your wireless carrier for details about your text and data plan.

Opt-Out: You may cancel SMS messaging at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive a final confirmation message, and no further text messages will be sent unless you re-opt in.

Help: If you experience issues with our messaging program, reply HELP to any text message or contact us at [email protected].

Carrier Disclaimer: Carriers (including but not limited to AT&T, T-Mobile, Verizon, and other major US carriers) are not liable for delayed or undelivered messages.

Consent Not Required for Purchase: Your consent to receive SMS text messages and phone calls is not a condition of purchasing any goods or services from The Reputation.org. You may opt out at any time without affecting your service engagement.

For information on how we handle your phone number and messaging data, please review our Privacy Policy and SMS Terms & Conditions.

8. Do Not Call Policy

The Reputation.org maintains an internal Do Not Call list and honors the National Do Not Call Registry. If you do not wish to receive telephone calls from us, you may request to be placed on our internal Do Not Call list by:

• Informing our representative during any phone call
• Emailing us at [email protected] with the subject line "Do Not Call"
• Replying STOP to any text message

We will process your request within 30 days and maintain your preference indefinitely unless you later opt back in. Our Do Not Call policy applies to all telemarketing and promotional calls. It does not apply to calls made for non-marketing purposes, such as service updates related to an active engagement.

9. Intellectual Property

All content, materials, strategies, methodologies (including the Brand Trust Framework), and other intellectual property on our website or provided through our services are the exclusive property of The Reputation and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

10. Confidentiality

We treat all client information and engagement details as confidential. We will not disclose your identity, the details of your engagement, or any proprietary business information to third parties without your consent, except as required by law or as necessary to perform our services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, The Reputation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of our services, regardless of the theory of liability.

Our total liability for any claim arising out of or related to these Terms or our services shall not exceed the total fees paid by you to The Reputation in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless The Reputation, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your use of our services, or any information you provide to us.

13. Termination

Either party may terminate the service engagement by providing written notice in accordance with the terms of any applicable service agreement. We reserve the right to suspend or terminate access to our services if we reasonably believe you have violated these Terms or are using our services for unlawful purposes.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Texas.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

16. Contact Information

If you have questions about these Terms of Service, please contact us at:

The Reputation.org, a brand of Aurawave Inc.
1317 Edgewater Dr #4807
Orlando, FL 32804
Phone: +1 (888) 402-0640
Email: [email protected]
Website: thereputation.org